Refund and Returns Policy

At Hopping Honey, we strive to ensure that our customers are satisfied with their purchases. However, due to the nature of our products, we have specific guidelines regarding returns and refunds.

Overview

Our return and refund policy is designed to be straightforward and fair. Please read the following information carefully to understand our policies.

No Returns or Refunds

We do not offer returns or refunds on our products unless the following conditions apply:

  • The parcel was damaged in transit.
  • The parcel was lost in transit.
  • There was an error in production.

Eligibility for Replacement

If your item falls under the above conditions, we will send a replacement free of charge. To be eligible for a replacement, you must:

  • Provide proof of purchase.
  • Submit evidence of the damage or error (e.g., photos of the damaged parcel).

Non-Qualifying Conditions

The following conditions do not qualify for a return or refund:

  • The customer does not like the product.
  • The customer ordered the product by mistake.
  • Any amount of time has passed after the purchase without reporting damage, loss, or error.

Reporting Issues

If you experience any issues with your order, please contact us within 30 days of your purchase. You can reach us at admin@hoppinghoney.com with your order details and evidence of the issue.

Additional Information

  • Damaged Items: If your parcel arrives damaged, please send us photos of the damage along with your order number. We will assess the situation and, if eligible, send you a replacement.
  • Lost Parcels: If your parcel is lost in transit, please contact us with your order number and any tracking information you have. We will investigate the issue and, if verified, send you a replacement.
  • Production Errors: If there is an error in the production of your order, such as incorrect items or missing components, please notify us immediately. Provide details and evidence of the error, and we will send you a replacement if eligible.

Contact Us

For questions related to returns and refunds, please contact us at admin@hoppinghoney.com We are here to help and will respond to your inquiries as quickly as possible.